Salary and Outlook
According to the US Department of Labor, there are 26,400 people employed as first-line supervisors of gambling services workers in
the United States.
The median annual salary is $49,140.
Entry level employees earn approximately $29,920 per year and senior employees earn approximately $75,680
per year.
Estimates do not include other potential benefits such as health insurance, overtime, or retirement benefits that may be offered by employers.
Job Duties
- Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
- Establish policies on types of gambling offered, odds, or extension of credit.
- Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
- Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
- Exchange currency for customers, converting currency into requested combinations of bills and coins.
- Monitor stations and games and move dealers from game to game to ensure adequate staffing.
- Clean and maintain slot machines and surrounding areas.
- Evaluate workers' performance and prepare written performance evaluations.
- Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
- Record, issue receipts for, and pay off bets.
- Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
- Determine how many gaming tables to open each day and schedule staff accordingly.
- Record the specifics of malfunctioning machines and document malfunctions needing repair.
- Report customer-related incidents occurring in gaming areas to supervisors.
- Establish and maintain banks and table limits for each game.
- Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
- Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Respond to and resolve patrons' complaints.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Monitor payment of hand-delivered jackpots to ensure promptness.
- Greet customers and ask about the quality of service they are receiving.
- Perform paperwork required for monetary transactions.
- Explain and interpret house rules, such as game rules or betting limits, for patrons.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
- Reset slot machines after payoffs.
- Answer patrons' questions about gaming machine functions and payouts.