Career Profile: First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services

Salary and Outlook

According to the US Department of Labor, there are 156,500 people employed as first-line supervisors of personal service and entertainment and recreation workers, except gambling services in the United States. The median annual salary is $40,390. Entry level employees earn approximately $28,700 per year and senior employees earn approximately $65,540 per year.

Estimates do not include other potential benefits such as health insurance, overtime, or retirement benefits that may be offered by employers.

Job Duties

• Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
• Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
• Train workers in proper operational procedures and functions and explain company policies.
• Resolve customer complaints regarding worker performance or services rendered.
• Recruit and hire staff members.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Meet with managers or other supervisors to stay informed of changes affecting operations.
• Take disciplinary action to address performance problems.
• Apply customer feedback to service improvement efforts.
• Requisition necessary supplies, equipment, or services.
• Participate in continuing education to stay abreast of industry trends and developments.
• Inform workers about interests or special needs of specific groups.
• Direct marketing, advertising, or other customer recruitment efforts.

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